Terms & Conditions
Terms & conditions
The guest and the hotel agree on the terms of the room rental. Unless any special agreements have been made, the standard reservation conditions apply written in the confirmation letter. Separate rules apply for conferences and group bookings.
Arrival & departure times
Check-in time: 2 p.m.
Check-in for groups: 3 p.m.
Check-out time: 12 p.m.
We provide early arrivals and departures upon availability for extra charge. Please contact the hotel reception via email@example.com to arrange the best time for you.
Cancellation and no-show
Cancellation conditions are found in the confirmation letter. Reservation can be cancelled free of charge not later than 12 o’clock on the day of arrival. If cancelled later or in a case of no-show, first night booking fee will apply.
Hotel requires credit card details only as a guarantee (except special offers where pre-payment is required) in a case of no-show or late cancellation. We accept the following credit cards: Visa, MasterCard/ Eurocard, American Express as well as cash (EUR). The hotel keeps the right to pre-authorize credit card upon arrival for the amount which covers the costs of the stay.
Children under 12 years stay free of charge if sharing the room with their parents. An extra bed or crib (maximum 2 units per room) is available only for Superior, Deluxe rooms and Suites for free of charge. Children are welcome to join our Kids Club by fulfilling registration card as checking in.
We are a pet– friendly hotel and the daily charge for a pet is 45.00 EUR.
Guarded “Europark” parking place is available three minutes walking distance from the hotel.
Services like airport transport, city tours, flowers, car rental etc. are possible to book for an extra fee by sending your information and requests to firstname.lastname@example.org
Opera Hotel & Spa reception is opened 24 hours and multilingual staff is there to assist you.
Restaurant is open from 7:00 to 23:00;
Spa center is open from 8:00 to 21:00 daily.
The hotel’s obligations and your own requirements
If the hotel cannot provide you the room as agreed before, you are entitled to an equivalent or a better room in the hotel or at a hotel of an equivalent standard without any extra charges. Specify your requirements at the time of the booking to be sure that the hotel is properly prepared.
The entire Opera Hotel & Spa hotel is 100% non-smoking and the charge for smoking in the hotel is 145 EUR per day.
In the public areas and some staff areas CCTV is in operation and your activity there might be recorded. The video surveillance is carried out for security and service reasons, to ensure efficient management and to guarantee the security of Opera Hotel & Spa clients and staff.
Photography and filming
Commercial photography or images including trademarks or trade names requires a prior written consent from Opera Hotel & Spa.
Storage of valuables and luggage and valuables in the room
Do not leave luggage unattended in the lobby. The hotel can store your luggage in its locked luggage room. The hotel ensures that your property will not be stolen while stored in the hotel’s locked facilities, e.g. safety deposit boxes and luggage room. If your property is of unusually high value, you are required to inform the hotel of this fact – otherwise the hotel cannot be held liable for the full value of the property. The hotel has no strict responsibility for property that you keep in your hotel room.